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Personal Info

Donation Total: $100.00

Consumer Data Privacy Policy

Effective Date: 23/12/2025

Organization Name: Crisis Support Charity

Website: https://crisissupportcharity.org

Country: Jamaica

 

1. Introduction

Crisis Support Charity is committed to protecting the privacy, confidentiality, and security of personal data entrusted to us by donors, supporters, customers, volunteers, and website visitors.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in compliance with the Jamaica Data Protection Act, 2020 and other applicable laws.

By using our website, making a donation, or purchasing merchandise, you consent to the practices described in this policy.

 

2. Information We Collect

We may collect the following categories of personal data:

 

2.1 Personal Identification Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

2.2 Donation & Transaction Information

  • Donation amounts

  • Purchase details

  • Transaction dates

  • Payment confirmation references

Note: We do not store full credit/debit card details. Payments are processed securely through third-party payment processors.

2.3 Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data (cookies and analytics)

3. How We Use Your Information

We use personal data for the following lawful purposes:

  • To process donations and merchandise purchases

  • To issue receipts and confirmations

  • To deliver purchased merchandise

  • To respond to inquiries or customer support requests

  • To improve website functionality and user experience

  • To comply with legal, regulatory, or reporting obligations

  • To send updates or communications (where consent has been given)

4. Lawful Basis for Processing

Under the Jamaica Data Protection Act, we process personal data based on:

  • Your consent

  • Performance of a contract or transaction

  • Compliance with legal obligations

  • Legitimate interests of the charity (without overriding your rights)

5. Sharing of Personal Information

We do not sell or rent personal data.

We may share information only with:

  • Payment processors (e.g., banks, online payment gateways)

  • Delivery and courier services

  • IT and website service providers

  • Regulatory or legal authorities where required by law

All third parties are required to protect your data and use it only for authorized purposes.

 

6. International Data Transfers

Where personal data is transferred outside Jamaica (e.g., payment processing or cloud services), we ensure that:

  • Adequate data protection safeguards are in place

  • Transfers comply with applicable legal requirements

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Meet accounting, legal, or regulatory requirements

When data is no longer required, it is securely deleted or anonymized.

 

8. Your Rights Under Jamaican Law

Under the Jamaica Data Protection Act, 2020, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Withdraw consent (where processing is based on consent)

  • Request deletion of your data (subject to legal obligations)

  • Object to certain types of processing

  • File a complaint with the Office of the Information Commissioner (OIC)

Requests may be submitted using the contact details below.

 

9. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve functionality

  • Analyze website traffic

  • Enhance user experience

You may control cookie settings through your browser preferences.

 

10. Data Security

We implement reasonable technical and organizational measures to protect personal data, including:

  • Secure servers and encryption

  • Restricted access to personal data

  • Regular system monitoring

Despite our efforts, no system is completely secure. Users are encouraged to protect their login and payment information.

 

11. Children’s Privacy

Our website is not intended to knowingly collect personal data from children under the age of 18 without parental or guardian consent. If such data is identified, it will be promptly deleted.

 

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage users to review their policies.

 

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated policy.

 

14. Contact Information

For privacy-related inquiries or to exercise your data rights, please contact:

Crisis Support Charity

📧 Email: [email protected]

📞 Phone: 1 (876) 344-7028

📍 Address: Shortwood Road, Kingston 8, Jamaica

 

You may also contact:

Office of the Information Commissioner (OIC), Jamaica