THANK YOU To our donors, partners, sponsors, volunteers and friends. Because of your generosity, compassion, and belief in our mission, lives were touched, hope was restored, and help reached those who needed it most.
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Personal Info

Donation Total: $100.00

Delivery (Shipping) Policy

Effective Date: 23/12/2025

Organization Name: Crisis Support Charity

Website: https://crisissupportcharity.org

Country of Operation: Jamaica

 

1. Donations

Charitable donations made through our website are digital transactions and do not require physical delivery.

  • Donation confirmations and receipts are sent electronically to the email address provided at checkout.

  • If you do not receive your confirmation email, please check your spam/junk folder or contact us directly.

📧 Contact: [email protected]

 

2. Merchandise Delivery

Branded merchandise purchases help support our charitable programs. We aim to deliver items efficiently and transparently.

 

3. Processing Time

  • Orders are typically processed within 3–7 business days after payment confirmation.

  • Processing times may be extended during peak periods, special campaigns, or emergencies.

  • Orders are not processed on weekends or public holidays.

4. Shipping Locations

  • We currently ship to USA, Canada.

  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the purchaser.

5. Delivery Timeframes

Estimated delivery times begin after order processing and may vary based on location:

  • Local Delivery: 1–3 business days

  • Regional Delivery:  5–10 business days

  • International Delivery: 10–21 business days

Delivery times are estimates only and not guaranteed.

6. Shipping Fees

  • Shipping costs are calculated at checkout based on destination, package weight, and delivery method.

  • Shipping fees are non-refundable, except in cases where the error is caused by us.

7. Order Tracking

  • Where available, tracking information will be provided via email once your order has been shipped.

  • Tracking updates are managed by third-party carriers.

8. Delays & Force Majeure

Crisis Support Charity is not responsible for delays caused by:

  • Courier or postal service disruptions

  • Weather conditions or natural disasters

  • Customs clearance delays

  • National emergencies, strikes, or events beyond our control

9. Incorrect or Incomplete Address

  • Customers are responsible for providing accurate and complete delivery information.

  • Orders returned due to incorrect addresses may require additional shipping fees for re-delivery.

  • We are not responsible for lost items resulting from incorrect address details.

10. Damaged, Lost, or Missing Items

10.1 Damaged Items

If your merchandise arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the item and packaging

10.2 Lost or Missing Items

  • If your order has not arrived within the estimated timeframe, please contact us within 7 days after the expected delivery date.

  • We will investigate with the shipping carrier and advise on next steps.

11. Split Shipments

In some cases, items in a single order may be shipped separately. If this occurs, you will be notified accordingly.

 

12. Policy Updates

We reserve the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page with a revised effective date.

 

13. Contact Information

For delivery-related inquiries, please contact:

Crisis Support Charity

📧 Email: [email protected]

📞 Phone: 1 (876) 344-7028

📍 Address: Shortwood Road, Kingston 8, Jamaica